At Botnicart, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we are here to help.

Return Period
You may return most items within 30 days from the date of delivery for a refund or exchange, provided the items meet the conditions outlined below.

Conditions for Returns

• The item must be unused, in its original condition, and in the original packaging including all accessories, manuals, and promotional gifts if any.
• The product should not be damaged or altered.
• Proof of purchase (order receipt or invoice) is required for all returns.
• For non-faulty product returns, customers are responsible for the return shipping costs.

Faulty or Damaged Products

• If the product you received is faulty or damaged, please notify us within 3 days of receipt.
• We will arrange for the product to be returned and inspected.
• Upon confirmation, we will provide a replacement, repair, or refund including any shipping costs incurred for the return.

Refund Process

• Once the returned item is received and inspected, we will process your refund to the original payment method within 14 business days.
• Shipping charges are non-refundable, except in the case of faulty or incorrect items.

Cancellations
Orders may be canceled before shipment. Once shipped, cancellations will be treated as returns in accordance with this policy.

Contact Us for Returns
To initiate a return or refund, please contact our customer support at:

Email: support@botnicart.com
Address: 952 Winchester Rd #1021, Lexington, KY 40505